Customer Service & Support

Dedicated to Assisting You – Anytime, Anywhere, on Every Legal Research Journey

At Emezeel Case Law Hub, we understand that exceptional customer support is essential for the effective use of any legal tech platform. That’s why we’ve built a robust, multi-layered support system designed to help users navigate our tools with ease, resolve queries promptly, and get the most out of their legal research experience.

Whether you’re a first-time user, a seasoned legal researcher, or a large enterprise client, our customer support channels are ready to serve you—24 hours a day, 7 days a week.

 24/7 Chat & Email Support

We offer round-the-clock human and automated support via:

  • Live Chat– Instant responses to your queries directly on the platform
  • Email Assistance– Reach us at: 📧 support@judexresearch.com
  • Response Time– We guarantee initial responses within 1 hour, and issue resolution within 24 hours

Our multilingual support team is trained in both legal and technical matters to ensure seamless resolution of your concerns.

 AI-Powered Legal Chatbot – Your Real-Time Assistant

For immediate assistance with routine questions, our AI Legal Chatbot is available 24/7 on the platform homepage and dashboard. It can:

  • Answer Frequently Asked Questions (FAQs) about subscriptions, billing, and features
  • Guide users through platform navigation
  • Suggest relevant legal resources based on query content
  • Help new users understand how to perform case law searches, download documents, and filter jurisdictions

Smart, intuitive, and always improving  our chatbot is powered by Natural Language Processing (NLP) for intelligent, human-like interaction

Resource Center – Learn, Explore, Master the Platform

 

Our Resource Center is a centralized hub for all support content, documentation, and educational tools. It includes:

 Tutorials & Walkthrough Videos

  • Short video guides for performing legal research tasks
  • Case law search walkthroughs using NLP and filters
  • Tutorials on document summarization, citation formatting, and compliance alerts
  • “Getting Started” for first-time users

Platform Usage Guides

 

  • Detailed PDFs and how-to articles
  • Coverage of each platform module—Case Search, AI Tools, Research Reports, Legal Chatbot
  • Regularly updated to reflect new features and interface changes

Dedicated Support for Enterprise Clients

For law firms, academic institutions, and corporate legal departments, we offer:

  • Assigned Account Managers
  • Team Onboarding Sessions
  • Priority Ticketing Queue
  • Live Zoom Support & Training on Request

📞 Support Contact Summary

Type

Details

📧 Email Support

support@ emezeelcaselawhub .com

💬 Live Chat

Available 24/7 via platform

🌐 Help Desk

www.emezeelcaselawhub.com/help

🎓 Tutorials

www.emezeelcaselawhub.com/resources

🧑‍💼 Enterprise Clients

Dedicated onboarding manager (upon request)

📲 WhatsApp (optional setup)

Coming soon

 Our Commitment to You

We are committed to delivering timely, respectful, and intelligent support, ensuring that your focus remains on what matters most—delivering high-quality legal services and research. Our support system grows with your needs, and your feedback helps shape future service enhancements.