Customer Service & Support
Dedicated to Assisting You – Anytime, Anywhere, on Every Legal Research Journey
At Emezeel Case Law Hub, we understand that exceptional customer support is essential for the effective use of any legal tech platform. That’s why we’ve built a robust, multi-layered support system designed to help users navigate our tools with ease, resolve queries promptly, and get the most out of their legal research experience.
Whether you’re a first-time user, a seasoned legal researcher, or a large enterprise client, our customer support channels are ready to serve you—24 hours a day, 7 days a week.
24/7 Chat & Email Support
We offer round-the-clock human and automated support via:
- Live Chat– Instant responses to your queries directly on the platform
- Email Assistance– Reach us at: 📧 support@judexresearch.com
- Response Time– We guarantee initial responses within 1 hour, and issue resolution within 24 hours
Our multilingual support team is trained in both legal and technical matters to ensure seamless resolution of your concerns.
AI-Powered Legal Chatbot – Your Real-Time Assistant
For immediate assistance with routine questions, our AI Legal Chatbot is available 24/7 on the platform homepage and dashboard. It can:
- Answer Frequently Asked Questions (FAQs) about subscriptions, billing, and features
- Guide users through platform navigation
- Suggest relevant legal resources based on query content
- Help new users understand how to perform case law searches, download documents, and filter jurisdictions
Smart, intuitive, and always improving our chatbot is powered by Natural Language Processing (NLP) for intelligent, human-like interaction
Resource Center – Learn, Explore, Master the Platform
Our Resource Center is a centralized hub for all support content, documentation, and educational tools. It includes:
Tutorials & Walkthrough Videos
- Short video guides for performing legal research tasks
- Case law search walkthroughs using NLP and filters
- Tutorials on document summarization, citation formatting, and compliance alerts
- “Getting Started” for first-time users
Platform Usage Guides
- Detailed PDFs and how-to articles
- Coverage of each platform module—Case Search, AI Tools, Research Reports, Legal Chatbot
- Regularly updated to reflect new features and interface changes
Dedicated Support for Enterprise Clients
For law firms, academic institutions, and corporate legal departments, we offer:
- Assigned Account Managers
- Team Onboarding Sessions
- Priority Ticketing Queue
- Live Zoom Support & Training on Request
📞 Support Contact Summary
Type | Details |
📧 Email Support | support@ emezeelcaselawhub .com |
💬 Live Chat | Available 24/7 via platform |
🌐 Help Desk | www.emezeelcaselawhub.com/help |
🎓 Tutorials | www.emezeelcaselawhub.com/resources |
🧑💼 Enterprise Clients | Dedicated onboarding manager (upon request) |
📲 WhatsApp (optional setup) | Coming soon |
Our Commitment to You
We are committed to delivering timely, respectful, and intelligent support, ensuring that your focus remains on what matters most—delivering high-quality legal services and research. Our support system grows with your needs, and your feedback helps shape future service enhancements.